Before you contact us, read through the common maintenance issues below.
My toilet won't flush.
First, determine if your toilet is blocked.
If your toilet suddenly stops flushing, it's likely become clogged. Try to push the blockage through the system by using a plunger. Flush your toilet just once to avoid overflowing the basin. Pump the plunger multiple times until the toilet water drains on its own.
My handle isn't working.
Handles sometimes stop working if the chain underneath the toilet cover becomes disconnected. Lift your cover and see that the handle is still properly attached. If the chain is floating freely, try to loop it on the inside part of the handle.
I've lost power.
Are you having outlet problems?
If you have GFCI outlets, reset the outlet to see if the problem resolves itself. You might also want to plug in something else in the same outlet to rule out equipment failure.
I don't have power anywhere.
If your entire rental home loses electrical power, check if you're the only property on your street impacted. If multiple homes have lost power, it's likely a temporary outage due to a storm, construction, or downed lines.
If your home is the only one without power, locate your circuit breaker and reset it. If this doesn't resolve the problem, call your utility company.
I don't have hot water.
Your home has a tank that heats the water for your property. Locate this hot water heater and make sure the temperature settings are correct. Most hot water heaters have a reset button that will allow you to restart the unit. Locate this button and wait at least 15 minutes after resetting to see if the problem resolves itself.
My HVAC system isn't working.
If you don't have heat or cold air in your rental property, your system may be encountering difficulties. Locate the thermostat and make sure the settings are correct. Cycle the HVAC system by turning it off and back on to see if the problem resolves.
I have an emergency request!
In the event of an emergency, call 911 for help.
If these suggestions don't help, get in touch with us now.
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